🔏Privacy Policy
At Bitmates ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information that you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
By accessing or using Bitmates, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect the following types of information to provide and improve our services:
1.1 Personal Information:
Email Address: Used for account creation, verification, customer support, and communication related to the game.
Username: Used for in-game identification and social interaction within the game.
1.2 Technical Information:
IP Address: Used for security purposes, fraud prevention, and regional pricing.
Device Information: Includes device type, operating system, and version to ensure compatibility and improve performance.
1.3 In-Game Activity:
Information related to your in-game behavior such as quests completed, items owned, and in-game purchases.
2. How We Use Your Information
We use the collected information for the following purposes:
Account Management: To manage your account, verify identity, and provide customer support.
Game Operation: To provide and improve the gameplay experience, including matchmaking, game analytics, and user engagement.
Communication: To send you game-related updates, news, and promotional offers.
Security and Fraud Prevention: To monitor and prevent cheating, account misuse, and unauthorized access.
Regional Pricing: To determine pricing based on your geographic region.
3. Data Sharing and Disclosure
We will not sell or rent your personal information to third parties. However, we may share information with trusted third parties for the following purposes:
Service Providers: We may share information with third-party service providers who assist with game operation, hosting, customer support, and analytics.
Legal Compliance: We may disclose information if required by law, such as to comply with legal obligations or in response to lawful requests from public authorities.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no security system is perfect, and we cannot guarantee the security of your information.
5. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights and Choices
You have the right to:
Access and Update Information: You can access and update your personal information through your account settings.
Delete Your Account: You can request the deletion of your account and personal data by contacting our support team.
Opt-Out of Communications: You can opt-out of promotional emails by following the unsubscribe link in the email.
7. Cross-Border Data Transfers
We may transfer your information to countries other than your own, including the United States. We ensure that appropriate safeguards are in place to protect your data during such transfers.
8. Children's Privacy
Our services are not directed to children under 13 (or the age specified by local law), and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on our website and/or through in-game notifications.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact our support team.
Last updated